As SharePoint has grown from a team collaboration tool into a feature-rich enterprise application platform, the costs and complexity associated with operating, maintaining, optimizing and supporting it have increased exponentially.  Skilled resources are hard to find, train and retain.  New functionality adds end-user complexity and  increases help-desk call volume.  Critical initiatives get delayed as existing staff struggle to keep pace.  You need help – fast – from experts who understand  SharePoint at an enterprise level.

 

A New Approach   

 

BinaryWave, the global leader in SharePoint managed services, has created a SharePoint support and administration solution to address the needs of customers with complex mission-critical environments.  SMARTtrack Enterprise streamlines operations and reduces costs by assuming responsibility for the overall maintenance and administration of your SharePoint environment no matter where it’s located – on-premise, hosted or in the cloud.  Covering the entire spectrum from high-level farm management to individual user support, our team of dedicated SharePoint experts provide unparalleled service and support for every type of environment.

 

BinaryWave has focused exclusively on Microsoft SharePoint Products and Technologies for nearly a decade.  From independent ISV’s to multinational corporations and the public sector, our highly-skilled  engineers have  experience with a wide range of deployment scenarios.  We work hand in hand with your existing IT staff, help desk, vendors and service providers to deliver end-to-end support from the data center to the desktop.
 
SMARTtrack Enterprise provides a dedicated team of support resources focused on meeting and exceeding your service level commitments.  By proactively monitoring your SharePoint farm and ensuring compliance with recognized best practices, we can help reduce downtime, improve performance, and ensure operational reliability. 

 

Monitoring and measurement of key farm components are critical aspects of maintaining a functional SharePoint ecosystem. We proactively monitor dozens of critical metrics in order to insure that potential issues are identified and addressed before they can impact the user experience.  Executive dashboards provide at-a-glance system status and overall health information. Detailed reports give stakeholders a wealth of data to help plan new initiatives and identify growth trends.  Automated alerts insure rapid response to critical system issues and help minimize downtime.

 

With SMARTtrack Enterprise internal staff can focus on delivering new initiatives and implementing strategic objectives without worrying about  server status, response times, service packs, updates, end-user support requests, database maintenance or a myriad of other issues.