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SMARTtrack
Outsourced Supervision, Maintenance, Administration, Reporting and Technical Support for Microsoft SharePoint Products and Technologies
 
As SharePoint continues to grow and evolve the amount of time and expertise required to keep all the interrelated components operating effectively presents a severe challenge for even the most skilled IT professionals.   There simply are not enough hours in the day to service end users, maintain existing applications, plan for upgrades and bring new systems online.
 
Bring in the Experts
 
BinaryWave can help improve the effectiveness of your IT operations by assuming responsibility for the daily maintenance and administration of your entire SharePoint environment.  From small farms to globally distributed deployments, we have the knowledge and expertise to resolve any issue.  By proactively monitoring your SharePoint ecosystem and ensuring compliance with recognized best practices, we can reduce downtime, improve responsiveness, and deliver exceptional service to end users. 
 
Focus on Priorities not Problems
 
SMARTtrack enables your existing staff to offload the responsibility for SharePoint maintenance, administration and support to a dedicated team of highly-skilled technicians.  Instead of worrying about server uptime, patches, upgrades, end-user service requests, permissions, database growth, and a myriad of other issues, IT personnel can focus on delivering new initiatives and implementing strategic objectives. 
 
Take action now – get on the SMARTtrack with BinaryWave!
 
 

SMARTtrack Enterprise
Dedicated 24 x 7 global coverage for large, complex environments

SMARTtrack Professional
Proactive support and administration for small to medium size organizations

SMARTtrack for Rackspace
Application and end-user support for Rackspace Hosting customers

 

SMARTtrack Services
  • End-user technical support
  • Security and permission management
  • System administration and maintenance
  • Patches and upgrades
  • Server deployment
  • Content migration
  • Service provisioning and configuration
  • Data protection and disaster recovery
  • Proactive performance monitoring
  • System health checks
  • Server management and issue resolution
  • Summary and detail reports on critical system metrics
  • Establishment and enforcement of best practices
  • Implementation of governance policies and procedures
  • Technical knowledge base
  • Self-help instruction and tutorials
  • Installation of third-party tools and utilities
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